by Steph Hermanson | Feb 15, 2019 | Digital Operations, Education
The goal of digital operations (re digital marketing, digital sales, and digital customer service) – no matter what year it is, who our target market is, or what technologies emerge – is to get and keep your audience’s attention.Your ever-evolving, smarter, savvier...
by Steph Hermanson | Dec 13, 2018 | Customer Success, Digital Operations, Marketing Operations
If “customer satisfaction” is the main goal you strive for in your business, then you are severely missing the mark. Unhappy customers almost always, without a doubt, complain and tell others about poor experiences with your company, while satisfied customers are...
by Jessica Temming | Dec 12, 2017 | Customer Success, Education, Human Capital Solutions, Marketing Operations, Sales Operations
As a young graphic designer, I came up in the agency world as many of us do. I worked on typical projects such as packaging, collateral, websites, branding, etc. without much involvement in the “why” of what was being designed. My main goal was to “impress...
