Your Existing Customer Teams Should and CAN Drive Growth
Many B2B companies are looking for the most cost effective way to increase their profits. Aren’t we all?
Unfortunately, there is no ‘magic bullet’ or one-size-fits-all solution. But there is a severely underutilized way that will instantly improve your ability to increase the Lifetime Value (LTV) of your customers which in turn increases your overall profits.
You already have customer success teams on your staff (account managers, tech support, customer service reps) and have already paid to get new customers, why not adopt a strategy that utilizes those existing assets to increases your profits even more?
We can help you achieve that outcome through our 12-week Customer Operations Revenue Growth Program.
Learn More About Our Customer Operations Revenue Growth Program
Wait, what’s “Customer Operations?”
You might be asking – do I even have a “customer operations” team? And the answer is yes, you absolutely do. Your Customer Operations team are those people that take care of your current customers. You might call them account managers, tech support, customer service representatives, customer success agents, engineers – they are anyone on your team that is interacting with your customers and delivering on the promises that were made to them by marketing and sales during the buying process.
Here’s How Our 3-Phase Program Works:
Diagnose (Prepare and Plan)
- Strategically Determine Measures of Your Success
- Customer Operations LinkedIn Training
- Campaign Workflow, Talk Tracks, and Training Plan
Resolve (Develop and Train)
- Custom-Tailored Multi-Channel Campaign Materials*
- Weekly Training Sessions for Customer Operations Teams*
*Packages Right-Sized for Your Capacity and Budget.
Optimize (KPI Tracking, Adjustment & Support)
- 30-minute Weekly Customer Operations Team Check-Ins
- Two 1-hour Multi-Team (Marketing, Sales, and Customer) Coordination Meetings
- Measurable Outcomes Report at the end of 12-week program